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Insight #24 Stakeholder Management in Large Complex Programs – Step 1 - Stakeholder Identification
Dar Al Riyadh Insights reflects the knowledge and experience of our Board, executives and staff in leading and providing PMC, design and construction management services. Dar Al Riyadh believes in the importance of broadly sharing knowledge with our clients and staff to improve project outcomes for the benefit of the Kingdom of Saudi Arabia.
Dar Al Riyadh Insights reflects the knowledge and experience of our Board, executives, and staff in leading and providing PMC, design, and construction management services. Dar Al Riyadh believes in the importance of broadly sharing knowledge with our clients and staff to improve project outcomes for the benefit of the Kingdom of Saudi Arabia.
The key steps in the overall stakeholder management process are discussed in this series of Insights. These activities and their effectiveness can have as much to do with shaping overall program success as the “hard” engineering, procurement, and construction activities undertaken. In a subsequent Insight, we will see that while these stakeholder management activities are required and have a good effect on project success, they are not sufficient in the world of large complex programs.
The stakeholder management activities discussed in these next Insights need to have the highest level of visibility and recognize that different people respond to different communication approaches at different rates. The role of the program manager is to develop the most effective strategies given the desired program outcomes and then to ensure that the strategies are implemented in a coordinated way across the various projects comprising the program. As always the program manager must be vigilant to the issues that may lie within the white spaces between the various projects as well as potential “black swan” type issues that may emerge from well outside the program’s horizon but which is more likely knowable if a broader engagement effort is also being undertaken.
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